1

I CANNOT RECOMMEND THIS PLACE. I took my Corvette here yesterday to get the oil changed and they didn't put the filter on correctly which caused it to leak oil. I took it back and the manager, Chris, was immediately condescending. He showed me oil on the bottom of the pan and said that the oil was there when I brought it in (he said he saw it himself) and he said if it was leaking from the filter or plug it wouldn't have gotten on the bottom of the pan (your're kidding right?!). He knows this because he is a "certified mechanic". However, he did go ahead and replace the filter (even though he said it wasn't leaking, so what's the point) and since then, no more oil leaking. Bottom line, Chris the manager will straight up lie to you while trying to cover for substandard work rather than admit a mistake was made. Because of the condescending attitude, the willingness to lie to cover up a mistake, and refusing to give me the owner's contact info, I CANNOT RECOMMEND this shop to anyone and will not be returning.

Thank you for taking the time to write the review. We value every opinion and that's what drives us to provide great service for every customer. Unfortunately, you are not satisfied with the service. Please give us a call at your own convenience at 469-767-6777 so we can get more information and get this issue resolved. Thank you

- Joshua Lube and Tune
1

My husband took our Jeep in for an oil change and a tune up. Shortly after, the "check oil light" came back on. He took it back up there and the same employee that did the original job was very rude. He laughed said the "change oil sensor" did not get reset and made my husband reset it himself. He also protested when he was told the radiator fluid did not get filled as well. We will spend our money at a place that actually cares and does the work they say they are going to do.

Thank you for taking the time to write the review. We apologize we didn't meet your expectations. Please give us a call at 469-767-6777 to get some information so we can resolve the issue. Thank you

- Joshua Lube and Tune
5

Customer service

Thank you for taking the time to review our service, we appreciate it. Thank you and have a wonderful day.

- Joshua Lube and Tune
1

Recently had an oil change and inspection done. I thought to myself that the employee taking care of me looked stoned . Work was completed but after driving the truck the next 2 days on a long trip I came down with the worst flu I have ever had. he wasn't stoned he was sick. If you are so sick stay home.You don't spread your disease to your customers. It has not been a month and I still haven't recovered . I bring three vehicles in for oil changes and inspections. Never again .Someone else just gained my business.

5

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5

When I need an oil change or inspection, this is where I go. The guys there are so nice and helpful. They get you in and out quickly! I would recommend anyone to this business!

5

Everyone that worked there treated me with respect. I took my car in for an over-due oil change & found out there wasn't any oil left in my car. The man I assume was the manager, because he's been there since I can remember them opening, pulled me aside to show me the filters in my car that also needed attention. He told me since there wasn't any oil left, they needed to do an engine flush, & change the filter & the air filter as well. The filters both looked extremely worn out. He didn't try to up sell me on anything. Also told me my transmission fluid needed attention too, but could wait considering the other things going on with my car as well.. It was the first place I had gone to in a long time where they didn't treat me like some dumb woman & try to get me buy something I didn't need. I walked out of there feeling confident that my oil had been changed, engine had been flushed, to which he told me that it cleaned up pretty nicely. It was a very good experience, & will definitely be taking my car back for the transmission fluid & anything else my car needs attention on. The wait time wasn't long, & unlike Walmarts tire & lube, they acknowledged me with in minutes of pulling into their drive way. Moving to Dallas, it was difficult to get back to Joshua for my car needs, but that 45 minute drive was well worth it. I won't be taking my car anywhere else, unless recommend by this company. Thank you Joshua Lube & Tune! You've always been helpful the moment you opened your doors...:) keep up the good work!

1

Went in for an oil change and got the same sort of spiel. Filters are dirty, needs this and that to the tune of about $80+ over the usual oil change price. I, on the other hand saw no one I recognised and I have been using them since they opened their doors. It was busy and every customer I saw while waiting for my vehicle was approached with an additional 'little problem'. Has something changed ? New owner or management maybe? Made me uncomfortable and am taking my business elsewhere.

Thank you for posting the review. We appreciate your opinion and that's what makes us improve. Our job when you come in for full service oil change, is to check all fluids and filters condition and let you know about it so you can keep up with the normal maintenance schedule recommend by the manufacturer. Doing any service or changing any filter is totally up to you. We greatly appreciate your business and hate to see you not satisfied. Please give us a call at 469-233-1030 to resolve the issue.

- Joshua Lube and Tune